DJI Care Refresh Phantom 4 Advanced CodeSKU: 1000001618
Effective warranty / Replacement units / VIP support / VIP phone service
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DJI Care Refresh Phantom 4 Advanced Code
Conditions for the use of the DJI Care Refresh:
• The DJI Care Refresh Activation must be completed within 48 hours after activation of the drone / DJI product
• Repair in an official DJI service center. (within 72 hours of receiving the invitation)
• For an activation after 48 hours, DJI offers Video Verification
What is DJI Care Refresh?
DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
- User Error
- Signal Interference
- Water Damage
- Drop Damage
- Accident Occurs
- Online Repair Request(www.dji.com/service/repair)
- Send to DJI Repair Center
- Pay Replacement Fee
- Free Shipping
Which parts can be replaced under DJI Care Refresh?
Phantom 4 Pro, Phantom 4 Advanced and Phantom 3 SE: aircraft, gimbal, camera, and propellers.
What’s the difference between DJI Care Refresh and a DJI product warranty? Will a DJI product warranty be invalid without purchasing DJI Care Refresh?
A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.
How do I replace my aircraft under DJI Care Refresh?
DJI Care Refresh is bound to the product’s S/N. If you want to replace your product, contact DJI Support via phone, email, or live chat. Then send your product to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you an invoice. After receiving the invoice, you can either choose to repair your product or replace the aircraft under DJI Care Refresh. You will receive a unit that is new or equivalent to new in performance and reliability after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s S/N will be automatically bound to your DJI Care Refresh plan.
Can I renew my DJI Care Refresh when it expires? How many times can I purchase DJI Care Refresh for my aircraft?
No, you cannot. Currently, each product is eligible for only one DJI Care Refresh. The service plan cannot be renewed after it expires.
I have purchased DJI Care Refresh, do I need to bind it to my product?
If you have purchased a product and select "DJI Care Refresh" with your order on DJI Store, you don’t need to bind the service with it again. If you purchase "DJI Care Refresh" separately on DJI Store, you need enter your SN of product according to the prompt page. If you purchase "DJI Care Refresh" activation card, you need enter your activation code and SN of product through http://store.dji.com/active-care to activate your DJI Care Refresh.
My aircraft crashed into water. Will replacement be covered under DJI Care Refresh?
Damage occurring after the product has come into contact with water is covered by the DJI Care Refresh. Product that suffers water damage can be replaced under DJI Care Refresh.
Does DJI Care Refresh support international coverage ?
No, at the moment, DJI Care Refresh only works within one coverage region. However, the coverage region can be different than the region in which the aircraft was purchased. For example, if you purchased your aircraft in China, you can purchase DJI Care Refresh for the US. You can only apply for product warranty service in China, but you can use DJI Care Refresh to replace your product at DJI's official US service center.
Where is DJI Care Refresh available?
At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, Australia, Hong Kong and Mainland China. You can check whether DJI Care Refresh is available in your country on the DJI Store.
Get prioritized replacement units, greatly reducing the time it takes for you to get back in the air.
For a small additional charge DJI Care Refresh offers up to two replacement Mavic units. The replacements will be in new or as-new condition in terms of performance and reliability.
VIP Phone Service
VIP support provided by DJI product experts are just a phone call away.
If you are in the region where you purchased your aircraft, all shipping costs will be covered by DJI.